Challenges
- Legacy home-grown software was used for the community app. It was slow and the UI was not responsive causing issues for members using mobile devices.
- It had limited survey reporting and community admins had to spend lot of manual time to generate reports.
- The legacy software had security vulnerabilities as code was not updated for long time and posed a huge risk to the customer.
- Customer had to outsource operations of the Cloud infrastructure which was additional operational overhead
Solution
- After an initial analysis of the legacy code base, Prorigo team suggested to replace the legacy app with Protrak as it would offer fast time to market.
- Community and survey management was configured within Protrak for the community administrators.
- Protrak standard messaging feature was used to replace the legacy conversations module.
- Protrak extensibility framework was used to develop custom widgets for the members for their unique survey UX requirements.
- The entire re-platformed solution was ready for launch in 2 months.
- Multi-tenant ability is allowing the company to license out the community platform to customer companies.
Protrak has modernized the UX of our community platform with mobile responsive UI and innovative features like speech-to-text. The detailed survey analytics gives us an edge with our customers.
- Head Market Research
Results -
~25% time saving in report preparation
~80% reduction in time for quality audits
~20% faster project delivery with real time project tracking and improved collaboration of all stakeholders
Accurate inventory positions and invoicing data in ERP